Terms & Conditions

Refund Policy: Custom T-shirts Vancouver

As purveyors of custom t-shirts in Vancouver, we love bringing projects to life, unfortunately though these are your creations and for some reason if you are not satisfied, we cannot refund as the items have custom screen printing and/or embroidering. Please ensure that you have ordered the correct size and colour before submitting your order.

Privacy Policy

Our Privacy Policy was created as an extension of our commitment to combine quality products and services, whilst helping to promote our clients that use our service. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us as your Vancouver t-shirt printers, and what of that information is released as promotional vehicles through our website.

Information Collected

We collect information in 3 ways, when you access our website, when you place an order, and through any promotional material you are printing with us. When you visit our site you may provide us with two types of information: personal information you actively choose to disclose through posting comments, and the second is passive information collected, in a way not visible to you, on an aggregate anonymous basis as you and others browse our site. Passive Information gathered may include the date and time of visits, the site pages viewed, time spent at our site, the sites visited just before and just after our site, including your IP address and browser type. This information is collected through Google Analytics. True T-shirtprinting.ca Ltd. does not sell or share this information. When you place an order with us, we will require a 50% deposit along with contact information (such as a name, email address, phone number, billing and shipping address). A deposit through credit card is necessary along with financial information (such as a credit card number and expiration date). As experienced Vancouver t-shirt printers, we use this information to process your order and to contact you if there are any issues with your order. Financial information is deleted or destroyed after an invoice is paid. True T-shirtprinting.ca Ltd. does not hold any financial information after a transaction is complete. When you submit artwork or promotional material to us for screen printing, we mirror that content on our website to help promote your product or event, and to help us promote our workmanship on what we are producing. Any confidential information (secret shows, or formal/wedding invitations) is not shared in this manner.

Contact and Personal Information

At times, we may use your email address to send out a mailing to some or all clients to let them know about changes to the service or important updates. If we do use a newsletter for promotional purposes, it will have instructions on how to unsubscribe prominently mentioned in the mailing.

Miscellaneous Information

When ordering custom t-shirts in Vancouver, any information you choose to post on our site, through email, or over a telephone contact with us, may be retained. This such information is for customer service purposes only.

Use of Information Collected

We do not sell or exchange our customers’ details. Information in which we post on our web site to showcase your product is information already in a public space, most likely information found on your (or the client’s) public web site pertaining to the specific event, or information found on the printed material which you submitted to us for t-shirt printing. If you do not wish to have your printed material published on our website, please advise us prior to completing your order. Time sensitive material such as “secret shows” or premier public unveilings of art as examples, are posted on our web site a day after the event. We make all efforts to let the client be the first to share information on the internet before we do. True T-shirtprinting.ca Ltd. respects your privacy, please notify us immediately if you have any questions or comments regarding this issue. We use Passive Information to analyze users’ habits which in turn help to enhance the function of our web site. Information about how many people visit our site, when they visit and how they use our service help us to fine tune our web site to boost internet traffic. We do not connect any of this information to your personal information or email address.

Your Information In Relation to Others We Link To

You may be able to access other websites through our site. When you do so you are doing so you are subject to their policies regarding privacy and data collection. All links to pages which are directed off our web site are verified by us to be safe, but we are not responsible if you choose to browse or shop at these sites. Be aware of their privacy policies to make sure you agree to them before making purchases.

Sharing Information with the Government or As Otherwise Required by Law

True T-shirtprinting.ca Ltd cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

We reserve the right to revise this policy at our discretion. Please re-read this policy when making an order as the policy may be revised without notice to you.


Turnaround typically takes a week (or less). And every project is printed, produced, and packaged at our facility on 5027B Still Creek Ave. in Burnaby, BC.

Hours of

Monday - Friday 8:30 am - 4:30 pm
but always on email!


Address: 5027B Still Creek Ave.,
Burnaby, BC V5C 5V1

Phone: 604-739-0015

Email: startprinting@t-shirtprintingcompany.com